Refund policy



Tac Tow – Cancellation, Return & Refund Policy
(Last updated: 28 April 2026)

1. The Basics

  • No general returns or refunds
    We do not accept returns or issue refunds for change of mind, wrong purchase, or personal preference.

  • Two exceptions only:

    1. Prepaid order cancellations within a strict time window (explained below)

    2. Genuine product defects

  • Official store only
    This policy applies only to purchases made directly from Tac Tow. Orders placed through third-party platforms are governed by their respective policies.

2. Order Cancellation (Prepaid Orders Only)

If you have placed a prepaid order and wish to cancel:

  • Cancellation deadline: You must inform us before 11:00 AM on the next calendar day after placing the order.
  • How to request cancellation: Contact us via email or phone/WhatsApp using the details listed below.
    Requests made after the deadline will not be accepted.
  • Refund amount: Eligible cancellations will receive a 60% refund of the order value.
  • Reason for partial refund: Once an order is placed, we incur non-recoverable costs and hence the 40% deduction
  • Refund timeline: Approved refunds are processed within 5–7 working days to the original payment method.

3. No Cancellation After Dispatch

  • Once an order is dispatched, or if the cancellation request is made after 11:00 AM the next day, the order cannot be cancelled.

  • No refunds or returns will be provided in such cases.

4. Defective, Damaged, or Missing Items (Only Valid Return Case)

If your puzzle arrives with a genuine issue, we will make it right.

  • What qualifies as a defect

    • Damaged puzzle

    • Missing pieces

    • Manufacturing or factory defects that make the puzzle unusable

  • Time limit

    • You must contact us within 7 days of delivery

  • Mandatory proof
    To process your request, you must share:

    • Your order number

    • Clear photos and/or videos showing:

      • The issue clearly

      • The product and packaging
        We may request an unboxing video if required to verify the claim.

  • Resolution
    After verification, we will:

    • Replace the puzzle or

    • Issue a full refund
      This is done at no extra cost to you.

  • Return shipping

    • If we ask you to send the product back, we will cover the return shipping cost.

5. Shipping & Delivery Issues

  • Wrong address / unclaimed parcel

    • If a package is returned due to an incorrect address or failure to accept delivery, any re-shipping costs must be borne by the customer.

  • Damaged outer packaging

    • If the package looks damaged on arrival, take clear photos before opening the box.

    • Report the issue to us immediately to help us assess and resolve it.

  • 6. Need Help?
  • Email: support@tactow.in
  • Phone / WhatsApp: +91 83102 20936 / +91 7676353514 / +91 8217849674
  • Address: #14, 2nd cross, 1st main, Behind Ambhabhavani Temple, Sambram College Road, Vidhyaranyapura Post, Bangalore-97
  • 7. Policy Updates
  • This policy may be revised at any time.
    The version available on our website is always the latest and legally binding.